Job Ref: 214243433

Date: 2021-07-20 15:25:24

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Due to expansion, this fantastic fashion house is looking for a positive, friendly and hardworking individual to join their Customer Care Team working at the Head Office in High Wycombe.

Working 9am- 5:30pm to include one in three Saturdays

What will I be doing?
In this fast-paced role, you will communicate with customers via telephone, email and live chat and will provide a unique and personal service to each customer. Your responsibilities will include:

* Ensuring that a bespoke and personal service is provided to every customer to meet their needs.

* Responding to customer queries within the agreed response time.

* Handling customer queries across different platforms, including live chat, phone calls, email and social media.

* Building relationships with customers and using initiative when dealing with queries.

* Liaising with the warehouse team and couriers to resolve any order issues.

* Working closely with stores and other head office departments.

What skills and experience do I need?

You must have proven experience working in a high-end customer focused environment and a genuine passion for customer service.

You must be confident working in a fast-paced environment. You will have a confident and comfortable telephone manner and demonstrate excellent communication skills- written & verbal. You will also have strong computer skills.

You will embody the company values; demonstrating curiosity, courage, passion and selflessness. You will be brilliantly organised and a great multi-tasker who is confident to manage multiple tasks at one time whilst retaining a high attention to detail.

You’ll be rewarded with:

* Competitive starting salary and great career prospects in a fast paced and growing business.

* 25 days holiday plus bank holidays.

* Company-funded private health insurance.

* Discretionary bonus scheme.

* 50% staff discount.

* Interest-free Season ticket loan.

* Bespoke induction support and ongoing development to help you thrive in your new role.

* A welcoming and inspiring work-environment – take advantage of Yoga classes, social activities and more

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