Job Ref: 214210192

Date: 2021-07-15 15:43:11

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IT DevOps Engineer

* Salary: Competitive + bonus, on-site gym, life assurance etc..

About Dreams:

Established in 1985, Dreams is the UK`s number one specialist bed retailer.

The Role:

To maintain the Dreams IT Infrastructure in a secure and controlled manner. Provide 2nd/3rd line technical support in all areas of the business. Involvement in project work to enhance IT or business functionality

Key Responsibilities:

* Manage the existing infrastructure, including cloud technologies and SaaS.

* Manage IT systems, performing maintenance and ongoing housekeeping activities such as backups, system monitoring, software updates, system clean up and housekeeping tasks, security activities, test system builds.

* Implementation and review of established and emerging technologies

* Manage technologies in Dreams` retail/ecomm stack, including Cloudflare CDN/WAF/DNS, SAP Commerce Cloud (Kibana/Dynatrace), Sophos NAT/NLB, NAV WebServices, Hyper-V clusters

* Liaise with 3rd parties over issue investigations and testing during systems implementation.

* Maintain the security of the Dreams systems and networks within company guidelines and any legal requirements such as PCI and Data protection.

* Adherence and promotion of the Dreams IT change control processes.

* Installation and support of all IT hardware and software as required.

* Perform 2nd and 3rd line IT support activities, logging all calls within the IT Service Desk system and covering the Service Desk when required.

* Involvement in projects which will entail managing projects, providing project plans, technical input/solutions and producing regular updates.

* Involvement in building and maintaining relationships between Dreams and its 3rd party suppliers.

Skills, Experience and Attributes Required:

* Minimum of 2 years proven experience within an IT environment, ideally within a fast-paced retail/ multi-site/ FMCG space.

* Understanding IT Infrastructure concepts used in dispersed organizations, such as IP networking, AD, DNS, NLB, content filtering, network diversity.

* Familiarity of IT hardware such as routers, physical and virtual server environments.

* Familiarity with web technologies such as ASP, Tomcat, Solr

* Understanding the needs of secure IT environments, backup and patch processes and change control process.

* Awareness of ITIL principles and best practice and the continuous improvement cycle.

* IT professional qualifications desirable (i.e. CCNA, Degree, Microsoft (MCSE))

* Ability and confidence to build relationships across all levels of the business.

* Excellent telephone manner and verbal and written communication skills.

* Ability to explain technical subjects in a manner suitable to the audience involved

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