Job Ref: 214208188

Date: 2021-07-15 13:46:55

Apply Now

Customer Service Advisors – Buckinghamshire

Credit Security Limited – Whitchurch, Aylesbury.

CSL are currently offering an exciting opportunity for Contact Centre Advisors in this telephone based role, for which you will be responsible for inbound and outbound calls. This is a permanent full-time position with the opportunity of flexible remote working upon completion of a 3 month training program,

CSL Group is a reputable well-established Collections Agency based in Whitchurch, Buckinghamshire, located just outside of Aylesbury.

We are looking for energetic, target driven candidates with excellent customer service, listening skills and a confident telephone manner. Previous call centre/ customer service experience is preferred, however, this is not essential as full comprehensive training is provided, along with opportunities to develop your knowledge, skills and experience.

Responsibilities and Duties:

* Responding to inbound and outbound calls

* Understanding customers financial situation in order to achieve a fair and suitable outcome

* Accurately updating the customer database

* Working with customers to arrange affordable repayment plans

* Promoting effective working relationships with other teams across the Company

* Working within clear guidelines to deliver outstanding customer service

* Recognising customers in financial hardship or vulnerable situations ensuring all customers are treated fairly

* Compliance with regulatory guidelines and treating customers fairly

Essential Requirements:

* Previous experience of working in a lively, fast-paced and customer focused environment

* Excellent communication, listening and questioning skills

* Good prioritisation & time-management skills

* Flexible and willing to take part in a departmental rota

* Enthusiastic Team Player

* Self-motivated and able to work on own initiative

* Ability to absorb, understand & interpret information quickly

* Proven empathetic approach within a professional environment

This fantastic opportunity offers a very competitive salary of £21,600 OTE

Full time: 35 hours per week – various shifts are available

Business hours are: Monday to Friday between 08:30 – 20:00

Saturday 09:00 – 14:00

Various full-time shifts are available.

Please note this role is subject to full satisfactory pre-employment screening and includes a full credit check and a basic criminal record check.

Job Type: Permanent

Apply Now