Job Ref: 214200932

Date: 2021-07-14 16:27:58

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Our Milton Keynes based client is looking to recruit a Pension Administrator.

As a Corporate Pensions Administrator you will ensure that all the transactions needed for Corporate schemes are completed to the highest standards, within service levels. You will be required to deliver a service to their connections and clients that is second to none.

The role requires diligence towards each and every activity and to follow procedures.

Each Administrator will have a specific portfolio of clients that it will be their responsibility to administer by completing all the pension transactions, from new business set ups, to investments, dealing with banking and pension contributions, retirement and death etc.

DIMENSIONS OF ROLE

Ensure that customers are treated fairly and receive a fair and consistent service in line with the Company’s TCF policy.

The role holder will work as part of an administration team and fulfil a specific administration role which will be task oriented, carrying out clearly defined activities.

KEY RESULT AREAS

1. Work in conjunction with the team to implement cost containment initiatives.

2. Provide support to the Manager to enable them to lead the team in accordance with Company strategy and objectives.

3. Take responsibility for individual tasks and know when to refer to others.

4. Where risks are identified, ensure these are documented and reported to the Manager.

5. Contribute to process reviews, constantly seeking ways to streamline and improve.

6. Maintain good business relationships with internal and external customers.

7. Ensure all requests and work received from clients and IFAs are processed in line with laid down procedures, within regulatory timeframes, meet company service levels and standards and service level agreements.

8. Ensure clients receive regular and effective communication which is professional and delivered to the highest standard.

PERSON SPECIFICATION

Experience of working in an office environment.
Proficient in the use of Microsoft Office, especially Excel.

COMPETENCIES

Role Specific

Good organisation skills and able to prioritise.
Numerate.
Good interpersonal and relationship management skills. Flexible and adaptable to changing priorities.
Attention to detail.
Excellence and quality in service delivery.
Team spirited, co-operating with and respecting colleagues.
Acting with accountability and integrity.
Shows flexibility and commitment to continuous improvement

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