Job Ref: 214189342

Date: 2021-07-13 16:16:20

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Customer Service Support

A temporary opportunity with the possibility of becoming permanent has arisen within an innovative, forward thinking systems global company within their customer support team.

You will be responsible for contacting customers and supporting the tech team by providing with an update on the open tickets. The role involves incoming/outbound calls as well as managing the general administration.

Tasks

* Support and provide resilience within the wider Technical Support team.

* Responding incoming phone calls for the department

* Updating and closing work orders

* Working through the team mailbox to ensure all emails are handle in a timely manner.

* Chasing customer purchase orders

* Raising quotes to send to customers.

* General administration within the Technical Support team.

* SQL skills are desirable but not essential

You will be self-motivated and trustworthy with strong organisational skills and the ability to work under pressure. You will also have a proactive approach to problem resolution along with a keen eye for attention to detail. You will have excellent communication skills with colleagues and customers at all levels across the business, along with tenacity and perseverance.

Location – Milton Keynes

Hours – 9.00am – 5.00pm Monday – Friday

Salary – £18,000 – £20,000

(4-month temporary contract, with the possibility of turning permanent)

Unfortunately, due to the high number of applications PrinceWood Recruitment receive, we are only able to contact shortlisted candidates. Thank you for taking the time to apply

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