Job Ref: 214167455

Date: 2021-07-09 15:14:25

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Customer Service Advisor
Location: Working from home initially but will eventually be based out of our Milton Keynes office.
Salary: Up to £22,000+ brilliant benefits.
Contract: Full-time, permanent
Help Build a New ‘Best of the Best’ Customer Service Team
If you are brilliant at customer service and want to work for a company that truly appreciates your skills, provides exceptional pay and benefits and offers flexibility and respect, then talk to us.
The Role
We have a 'best in market' Customer Service team supporting Kia, one of our long-standing automotive clients. We are intent on creating the very best customer service team, staffed with genuine customer services experts.
Facts at a Glance
* Hours: 37.5 hours (full time) per week across a shift pattern between 8:30am–7pm Monday–Friday and 9am-1pm Saturday, no bank holidays
* Channels: Telephone and email
* Type of Enquiries: Requests for information, helping customers, handling complaints
* Sector: Automotive
* Salary Bands: Customer Service Advisor role £20k to £22k.
Why You Will Want to Work Here
* Competitive salaries and the potential to earn more as your skills develop
* Outstanding benefits including annual leave (22 days, rising to up to 30 with length of service), private medical insurance, medical cash plan, personal wellness fund (£500 to use on any personal health/wellness project), paid maternity/paternity, pension scheme, life assurance, income protection
* A company where 91% of employees rate the company as good or excellent to work for
* A company that balances being clearly the best in its industry along with maintaining a ‘family feel’
* Promote from within policy – 100% of our first line management team have been promoted from roles at advisor level, along with 30% of directors
* Great training both for your current role and your future long-term development
* Excellent working environment
What We’re Looking For
We seek the ‘best of the best’ customer service advisors:
* High emotional intelligence and empathy
* Mature outlook
* Exceptional problem-solving skills
* Excellent negotiation skills
* Happy, positive, supportive team member and pleasant to work with
* People who appreciate working for a company that appreciates you
About ROI
ROI is a fast-growth, industry-leading award-winning business employing 300 people. We provide outsourced sales, customer service and marketing teams to 25 of the well-known automotive brands. We pride ourselves in being a fantastic place to work and offer excellent career progression. Most importantly, our staff tell us that what they value most about working with us is that they feel genuinely cared for and respected.
If you feel you have the skills and experience to be successful in this world then apply today

Apply Now