Job Ref: 214148188

Date: 2021-07-07 15:03:10

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Team Manager Required

Interaction recruitment are proud to be working alongside our well-established prestigious client that are based in Milton Keynes. Due to continued periods of success the business is now looking to expand rapidly investing into their team leader team on a full time, permanent basis. 

Hours of work require full flexibility Monday-Sunday between the hours of 08.00:20.00

Competitive Salaries offered 

The role of a Team Leader 

The successful candidate will have a proven track record of leading and managing team in a busy call centre environment, excellent coaching and motivating techniques as well being a credible leader with ability to get the best out of your teams. 
 
Responsibilities of a Team Leader: 

Lead and manage team delivering & exceeding business KPIs 

Inspire your team with energy and motivation to achieve targets 

Lead by example at all times inspiring your team to be the best they can be 

Provide regular coaching on an individual and team basis working towards achieving targets 

Identify training needs of lower performing staff and take remedial action by structuring individual development plans and solutions using the SMART approach 

Ensure that information is communicated effectively and in a timely fashion 

Liaise with line managers and key stakeholders regards maximising campaign revenue/ growth 

Key Attributes of a team leader: 

Can successfully demonstrate experience in managing a team, within a customer service environment 

Have excellent communication skills and the ability to negotiate effectively 

Confident at using computer packages such as Microsoft Word, Outlook, and Excel etc. 

Strong problem-solving skills 

Strong leadership skills with the ability to coach and motivate others and drive for success 

Experience in working in a targeted environment 

Key Benefits of working with our client: 

25 days holiday + bank holidays (33 days total per annum) 

Private pension with employer matched contributions 

Cycle-to-work scheme 

On-site subsidised canteen 

A dedicated, continuous training program 

Great opportunity for advancement within the company across a variety of roles 

If interested, APPLY NOW

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