Job Ref: 214142960

Date: 2021-07-07 09:53:56

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My client is seeking a Returns Coordinator to join their UK Operations Team on a permanent basis

Responsibilities:

Build relationships with key internal and external stake holders, ensuring that returns are processed correctly and efficiently
Acting as a point of contact for customers and colleagues for queries in relation to credit requests for returns
Coordinate returns requests, approving or rejecting in line with company's returns policies and liaising with customers.
Ensure a high level of customer satisfaction through professional handling of product returns and exchanges by email & phone
Coordinate returns activities with customer and distribution centres
Arrange for Return Order Acknowledgement after approval and arrange for replacement items to be shipped or returns to be credited
Maintain internal database of all product returns and exchanges
Verify all forms, reports and records relating to product returns relating to product returns Reconcile quantities returned with the return form ensuring all systems are kept up to date
Issue approved credit notes, matching them to invoices on purchase ledger Skills Required:

Will have good knowledge of Returns & Queries Processes within a customer service/operations environment.
Good analytical and MS Office Skills
Excellent communication skill and an eye for detail
Disciplined, energetic and results orientated, ability to work as part of a team and calm under pressure.
SAP knowledge is preferable

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer

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