Job Ref: 214141658

Date: 2021-07-07 08:19:21

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My client is seeking an experienced After Sales Support Coordinator to join their expanding team.

Supporting the UK Operations Team you be responsible for the following;

Administer warranty policies
Authorise collections and arranging of necessary repairs under warranty
Provide high-quality telephone and email aftersales support to customers including retailers, dealers, service agents and end-users
Liaise with service centres regarding the warranty claims process
Manage liaison between service centres on customer product progress and resolve customer issues in line with customer expectations
Manage all warranty claims as per the internal SOP's and customer vendor compliance
Manage all customer enquiries, comments and complaints and log details of actions taken
Effectively manage the complex customer complaints and escalates to satisfactory resolution
Assist the business to be cost-effective and seek out opportunities to drive efficiency within the warranty process to improve customer satisfaction
Maintain relationships with warranty service agents, dealers, and the wider business stakeholders
Assist with departmental projects and system testing to support implementation
Carry out other ad hoc duties as required by Line Manager from time to time

Skills Required:

Good knowledge of After Sales Support within a Call Centre and After Sales Support environment
Ability to understand product specifications, technical information, and spare part drawings
Strong analytical and MS Office Skills
Excellent time management and goal orientated focus
SAP knowledge is preferable

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer

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