Job Ref: 214131747

Date: 2021-07-06 09:35:55

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Customer Centre Specialist
Newport Pagnell
£22,500 per annum

40 hour working week (between the hours of 9am-8pm 5 days on 2 days off. May include some weekend working)

driving licence is essential for the role
must be flexible on where you travel for 1/2 weeks of initial training

Duties & Responsibilities:

Providing extraordinary customer service including liaising with our Customer Service team in London or at the customer centre and dealing positively and effectively with customer questions and queries. You'll also work closely with other hubs and colleagues across Cazoo to give customers the best possible experience.
Responding to emails Welcoming customers to the Customer Centre and offering refreshments
Supporting walk-in customers through their car browsing process
Checking-in all customers who arrive at the Cazoo Customer Centre to pick-up their Cazoo car
Completing accurate quality assurance checks on all vehicles to maintain high standards
Completing all necessary verification and identification checks with customers
Handing over vehicles to customers in the brand new Cazoo Customer Centres, at a scheduled time
Utilising your knowledge to answer any questions or resolve issues our customers may have while in the customer centre
Support customers with their payments and refunds
Proactively assist any customers who experience any post-sales issues with their car
Building rapport and assist all customers to resolve any complaints/issueWhat you will need:

Strong communication skills
Full UK driving licence with no more than 6 penalty points
A passion for delivering excellent customer service
Good problem-solving skillsCazoo offer a competitive, guaranteed wage with a range of benefits including 5 weeks' worth of holiday, healthcare, pension, perks, training and development and promotional opportunities. All colleagues at Cazoo are eligible for participation in the company's share issue scheme.

Please note, a DBS and driving licence check will be performed if successful.

Please apply today and we will contact you!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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