Job Ref: 214102449

Date: 2021-07-01 13:01:39

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Our client has an exciting opportunity for a technically minded individual to join technical technical support team. The business is a large IT/Telecoms company based in Milton Keynes.

Responsibilities:

* Log and review incoming technical support enquiries from customers and partners via telephone and email; duplicate, research, resolve and test potential defects; answer technical product questions.

* Develop and execute test plans.

* Demonstrate creative problem-solving skills; anticipate error conditions and likely failure scenarios.

* Escalate issues to engineering as and when needed and set customer expectations; provide regular updates.

* On-site customer support when necessary.

* Help R&D teams with developing and testing new products.

* Help write QA test applications.

Education required:

A degree in Computer Science or a related engineering discipline.

Required Technical background:

Experience programming in one or more of:

* Python

* Java

* C#

* Bash

* Ability to troubleshoot basic computer hardware and software.

* A good knowledge of Linux system administration.

The role will be office based two/three days per week and home-based the others

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