Job Ref: 214062506

Date: 2021-06-25 14:15:01

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Our Milton Keynes based client is looking for an E-Commerce Manager to join their team on a full time, permanent basis. This role will be predominantly home-based, however you will need to be able to attend the Milton Keynes office once per week.

Position: E-Commerce Manager

Hours: Monday to Thursday 8.30am to 5.30pm & 8.30am to 4pm on Fridays (1 hour lunch break)  

Salary: £35,000 to £45,000 per annum (DOE) + Bonus Scheme

The job will involve…

–          Managing, motivating, and delegating duties to the E-Commerce Marketing Executive and E-Commerce Account Executive

–          Dealing with rapid growth and ensuring relationships with Amazon and Ebay are strong

–          Managing change and adapting to new processes, holding strong relations with other departments, and implementing projects

–          Acting as an escalation point for customer complaints and handling them quickly and effectively

–          Managing all web stores through P1, Profile Autones, eBay and Amazon

–          Improving search engine ranking and hits, and conversion rates through site design and content

–          Planning and implementing a full plan and budget annually

–          Reporting on email and telephone enquiries from customers to improve listings

–          Providing the E-Commerce division with a plan to deliver sustainable growth whilst adhering to customer service KPIs

–          Analysing competing sites

–          Launching new products onto the site using CMS

–          Creating and organising artwork, uploading it to and maintaining the site so all products are available to buy on the online ordering portal

–          Producing external customer reports when required and monthly internal reports

–          Attending customer meetings with management when required

–          Promoting and selling the company’s products and services

–          Assisting in the monitoring of stock and ensuring ETAs are provided to customers

The Person will…

–          Have proven experience in E-Commerce sales

–          Be able to manage sales budgets

–          Have team management experience (ideally)

–          Be proactive and motivated

–          Be willing to develop and grow

–          Have fantastic communication skills

–          Be a strong relationship builder

–          Have intermediate Excel skills

Please note that at times due to the volume of applications we may not be able to respond to each person individually. If you do not hear from us within 7 days we’re sorry you have not been successful this time. Please do not let this stop you applying for other positions you may be suitable for. Good Luck!

1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business

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