Job Ref: 214054216

Date: 2021-06-24 15:13:16

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We are one of the largest and best known Pharmaceutical companies in the industry and our products are known globally.

We are looking to recruit an Administrator with experience of customer service ideally gained within Pharmaceuticals to join us on an initial 6 month contract.

In this role, you will provide a high quality, professional support to the team who provide service in relation to enquiries, requests for information, complaints and orders coming into the company via telephone, email and other means. You will ensure that all enquiries and communications are dealt with in a friendly and professional manner whilst ensuring accurate and timely recording, processing and management of any enquiries/tasks.

MAJOR ACTIVITIES AND RESPONSIBILITIES:

* Manage all incoming Customer Service queries & Business enquiries.

* Accurately processes Wholesale & Direct Customer orders using a range of Business Systems, primarily SAP

* Manage the order process from receipt of order through to delivery and invoicing, ensuring swift, efficient and accurate service.

* Provide an exemplary level of Customer Service, maintaining a professional and positive attitude, to customers as well as to third party warehouse/logistics Company.

* Processes customer uplifts/returns

* Work closely with the Finance team to ensure pricing/invoicing queries and credit claims are resolved as quickly and efficiently as possible

* Daily/Weekly/Monthly Reporting

* Raise incident reports for any non-conformances, complaints, late or damaged deliveries, temperature deviations etc & providing any necessary follow-up support on incidents as instructed by the Quality and Regulatory Compliance Manager, Customer Services Manager and/or Demand Planning Manager

* Manage Customer back orders in SAP and ensure systems are always clear and up to date

* General preparation for internal and external meetings

* Assist with various projects as required

* Maintain a high standard of housekeeping

* Undertake relevant training as provided by the Company

* Ensure compliance with approved Company policies and procedures

* Proactively looks for opportunities to improve system efficiencies to eliminate waste

Competencies/skills/Experience

* An excellent problem solver and a decision maker

* Ability to exercise judgment when dealing with a range of Customers and colleagues

* A methodical and organized approach

* The ability to work well as part of a team

* Computer literacy (experience of CRM systems, ideally SAP) and excellent Excel skills essential

* Accuracy and attention to detail

* Concentration for routine tasks

* The ability to use your own initiative but also to know when to refer to a senior team member

* Self-motivated & quick learner

* Flexibility and willingness to work additional hours as required at key times

* Be highly organized with an ability to manage their time and priorities effectively

* Genuine interest and a willingness to learn

* Ability to multitask

Please press apply now to submit your application. Alternatively, if you would like further information on this position or other positions win a similar sector, please feel free to contact Shaunna Doherty on (phone number removed) for a confidential conversation.

We are an equal opportunities Business. We welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Each company within the Planet Equity Group is a “data controller”. This means that we are responsible for deciding how we hold and use personal information about you in line with GDPR guidelines. Full details regarding how we hold your data is available within our Privacy Notice accessible at our website

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