Job Ref: 214035442

Date: 2021-06-22 16:04:56

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Customer Service Manager

Milton Keynes

£30,000 to £35,000

Permanent

My well established international client is looking for an experienced Customer Service Manager to head up their team. As the manager you will be an integral part of the customer service team using your outstanding customer service skills to maintain and develop client relationships. Your role will include playing an essential part in business development whilst motivating, managing and directing your team to deliver exceptional customer satisfaction.

Key Responsibilities

Direct and line manage the customer service team, encompassing all customer channels.
Internal communications – deliver internal updates to the customer service team to ensure correct and informed decisions are delivered to end customers.
Identify and resolve operational inefficiencies.
Build and maintain relationships internally and externally, especially with key customers providing a senior point of contact.
Monitor website activity via emails, ensuring smooth process of order receipts and payments. Work closely with IT and Web developer to resolve any issues.
Manage the bespoke call system and ensure customer service are delivering on SLAs.
Manage difficult customer calls and find positive resolutions.
Represent customer service team at sales meetings, including some occasional off-site customer meetings.
Train and continual develop the customer service team and identify training needs.
Organise and run customer service team meetings providing company updates.
Undertake supervision, 1-1 sand appraisals for the customer service team.
Analyse and monitor progress against the key objectives for the business.Skills

Excellent customer service skills
Excellent communication skills both visually and verbally with internal and external stakeholders
Commercial acumen
Line Management, team development and coaching
Strong organisation skills, with attention to detail across multiple projects
Excellent time management in a fast-paced environment to ensure deadlines are met
Able to work independently and as part of a team
Able to unite teams throughout the businessKnowledge and Experience

A minimum of 2 years' experience in a customer service management role
Line Management, training and coaching experience
Knowledge and experience of using a CRM system (customer relationship management)
Performance management experience
Experience in working across multiple teams in different locationsCustomer Service Manager role advertised: 22 June 2021

If you feel you have what it takes to be our Customer Service Manager, please apply today because we'd love to hear from you!

WE WOULD PREFER YOUR CV IN WORD FORMAT

Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, Twitter and LinkedIn

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