Job Ref: 214031576

Date: 2021-06-22 11:50:58

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Job Summary

Working within Complaints team, the post holder is responsible for dealing with a variety of administration type duties on behalf of the Complaints team. The post holder must be detail focussed and be able to multi task on a variety of admin related duties. The job holder must possess excellent time management skills and be proficient in all Microsoft Office applications. The job holder will have worked within an Admin function and must be well organized and able to meet targets, work independently as well as part of a team and able to communicate effectively at all levels.

Key responsibilities and accountabilities:

Responsibilities:

Work the DSAR queue and produce DSAR data and responses
Open and log all post received on a daily basis
Log all incoming written complaints and issue acknowledgement e mails
Log all incoming CMC complaints.
Undertake any general admin duties assigned to the team
Leadership & Behaviours:

Organised, with good attention to detail
A good Team player
Approachable
Adaptable and resilient
Building rapport and relationships
Accountable for all work outputs, takes pride in a job well done
Customer Centric

Requirements:

Experience in working in an Administration function
Able to organise own workload to get the job done within set timescales
Customer focused
Able to apply common sense and judgement
Strong computer and numeracy skills
Attention to detail and accuracy of work
Commercial awareness
Organised and excellent time management

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