Job Ref: 214001317

Date: 2021-06-17 12:35:44

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Chiltern Recruitment have an exciting new opportunity within High Wycombe. My client is looking for an efficient, proactive and focussed 1st and 2nd line technical support to join them on a 3 month fixed term contract which is likely to be extended.

Job description

* Identify, resolve and log issues regarding networking, hardware, software and peripherals

* Installing applications and computer peripherals

* Ask targeted questions to diagnose problems

* Guide users with simple, step-by-step instructions

* Conduct remote troubleshooting

* Record technical issues and solutions

* Direct unresolved issues to the next level of support personnel or external support

* Follow up with users to ensure their systems are functional

* Help create and maintain technical documentation and manuals

* Contribute to ensuring that teaching areas have ICT equipment operating

* Ensure that health and safety, GDPR and safe guarding policies/regulations associated with all ICT equipment and software is adhered to.

* Be familiar with Safeguarding requirements as outlined in the Safeguarding Policy and comply with its requirements to safeguard and protect the welfare of children, young people and vulnerable adults.

* NOTE: The duties and responsibilities outlined above are not exhaustive and may be varied from time to time after consultation with the jobholder. They do not form part of the jobholder’s contract of employment

* Essential

* BSc in Computer Science or relevant field

* Proven experience as a Desktop or Technical Support Engineer, ideally within a school IT environment

* Active Directory

* Windows 10

* Office365

* Ability to perform remote troubleshooting and provide clear instructions

* Excellent problem-solving skills and multitasking skills

* Ability to work under pressure and to tight deadlines

* Must be a team player, customer focussed with a positive cheerful outlook

*

* Desirable

* DBS is advantageous

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