Job Ref: 213983777

Date: 2021-06-15 16:17:24

Apply Now

Are you looking for your next role within Customer Service? This is a fantastic opportunity to join a Nationally recognised company in the Highways Sector based in Aylesbury. This is a permanent opportunity to lead the customer experience for their clients, ensuring a high level of service is provided.

The Successful candidate will have:

• Excellent computer skills – intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint and Outlook), in particular Excel
• Excellent verbal and written communication
• Data analysis
• Organised and able to meet deadlines
• Attention to detail
• Customer and quality focused
• Ability to work collaboratively with internal and external stakeholders,
• Team player

You will be responsible for:

• To ensure that all enquiries, stage 1 complaints, freedom of Information requests and VIP enquiries are recorded and tracked.
• Be familiar with and understand the importance of the Enquiries process and requirements of performance indicators.
• Enter all responses onto the online asset management system for completeness of file record.
• To liaise with relevant team members to ensure all follow-up actions promised in responses are completed

Apply Now