Job Ref: 213966300

Date: 2021-06-14 09:46:58

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We are currently looking for a Technical Trainer to join the team based in Milton Keynes. You will join us on a full-time, permanent basis, and in return, you will receive a competitive salary, plus great benefits.

TSYS Managed Services (TMS) are part of TSYS, a Global Organisation serving 400 clients in more than 80 countries. We make it possible for millions of people to use our payments solutions including credit, debit, prepaid, and merchant services.

Technical Trainer benefits:

As well as a competitive salary and a fast-paced, fun working environment this role comes with the following benefits;

– 29 days holiday, including bank holidays (with the option to buy/sell up to 5 days)

– Peoples pension scheme

– Limited free on-site parking

– On-site canteen

– Medicash plan (on completion of 4 months service)

– Cycle to work scheme (on completion of 6 months service)

– Free Tea and Coffee

As our Technical Trainer, you will deliver best practice soft skill and technical training to team members, maximising effectiveness by ensuring team members have a thorough knowledge of products, services & systems, can effectively use communication skills, troubleshoot, resolve problems and provide positive customer experience to existing and potential TMS clients and customer base. You will assess team member performance as it relates to delivered training content and instruction and identifies needed training modification.

Main responsibilities as our Technical Trainer will include:

– Designing, delivering and evaluating internal training including Induction and Product knowledge

– Designing contact centre training courses and programmes that support the business objectives of the client projects

– Regularly liaising with the senior training personnel on new ways of delivering solutions and introducing best practice training initiatives to the operations

– Assessing Advisors performance on the job, identifying training requirements and reporting appropriately to Line Management, supporting the ongoing development and coaching of the front line management team

– Working closely with Team Managers to carry out training needs analysis with the advisor team, identifying development plans which assist with improving advisor knowledge and performance

– Assisting the Team Managers in the development of training and development plan outputs

What we’re looking for in our Technical Trainer:

– A Bachelor’s degree,  other related training in lieu of a degree will be accepted

– Typically, a minimum of 2 years of relevant experience

– Training design and delivery experience in a Financial Services Contact Centre

– Knowledge of developing professional expertise

– The ability to work on problems of moderate scope where analysis of situations or data requires a review of a variety of factors

– Proficiency in multiple products and technologies with good understanding of cross-functional dependencies

– The ability to dissect and transfer knowledge to diverse audiences

– The ability to tailor training content to meet audience requirements

If you are passionate about putting customers first, are motivational, inspirational and have a passion to succeed then click APPLY now to become our next Technical Trainer.

Please note, all successful applicants will be subject to a financial background and criminal record (DBS) check as part of our recruitment process.

TSYS Managed Services is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity

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