Job Ref: 213916865

Date: 2021-06-07 16:00:45

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We are recruiting for a First Line Support / Helpdesk analyst for a busy and rapidly growing well, long established business based in Milton Keynes.

We are looking for candidates with a broad knowledge of IT and who are proven problem solvers, to resolve support calls at the first point of  contact from the Customer, via telephone and email.

This is a varied and busy role, in which you will see incidents you log through to resolution even when escalating calls to more senior technicians.

Location : Milton Keynes
Salary – £18,500 – £26,500 depending on experience.
Hours 8.30am-4.30pm / 9.30am-6pm (Fortnightly rotation).

If you have 12 months of experience of working within an IT role or on a helpdesk in a similar role and are a good team player, who thrives under pressure then we want to hear from you.

Technical Skills: 

Excellent and proven problem solving and remote IT troubleshooting experience • Windows 7/8/10 
MS Office – all versions 
Eset, Sophos or Symantec (Norton) anti-virus 
Good understanding of concepts such as WAN, LAN, Servers, Intranet, TCP/IP, Virtual Desktop  Infrastructure 
Windows Server 2012/2016/2019 
Exchange 2007/2010 (Basic skills) 
Active Directory skills  
Office 365 experience 
Monitors, Printer and general desktop hardware 
This is a permanent position, offering great progression for the right candidate.
They'll put you through relevant accreditations and pay for each exam you pass.

(url removed)

Temporary and Permanent staffing 
Commercial and Industrial roles
Local Agency, Local Candidates, Local Expertise.   
Please note. Every candidate will be assessed in accordance with their qualifications, merit, and ability to perform the duties of the job role advertised. Please be advised that no terminology in this advert is intended to discriminate on the grounds of a person's religion, gender, race, colour, age, sexual orientation, disability, or marital status

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