Job Ref: 213906645

Date: 2021-06-05 09:44:24

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We are the UK’s electric car/vehicle charging leaders. With a network of over 7,000 charging points and the leader in Homechargers, our mission is to make charging fast and easy. Charging needs to fit around customers lives. We want to be there for our customers when they need us, whether they are charging to get to work, a family day out or on their way to the shops. Our customers need to trust our network and experience.

Working in bp pulse is more than a just job, we have a stronger purpose. Our network chargers at people’s homes and in the public aim to convert people to electric cars, which will impact all our health and planet positively.

We are growing rapidly and so is our customer base. We are transforming and shaping the EV charging experience. We want to deepen the relationships with our customers and be there for them when they need us.

We are looking for B2B Case Executives to help us deliver an excellent level of service, while building trust in our B2B customers

Key Responsibilities & Tasks:

75% reactive to tickets in B2B service team que

15% proactive to up sales

5% reporting

* Support Tier 1 & 3 Commercial Customers

* Process fault enquiries, liaising closely with the bp pulse network and installation teams

* Create quotations for the repair of units

* Weekly reporting, performance, key accounts, key challenges

* CYC private customers proactively sold bp pulse solution

* Support Account Management team

* Respond to B2B customer enquiries, liaising with network and installation teams to facilitate repairs or replacement

* Proactively target B2B Tier 2 Commercial Customers who are maximising charging post

* Communicating courteously with customers by telephone and email

* Up sell Warranty, service, and maintenance packages to existing customers

* Investigating and solving customers' problems.

* Suggesting improvements to the B2B service team procedures, policies, and standards

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