Job Ref: 213881290

Date: 2021-06-02 13:33:43

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JOB TITLE: E-Commerce Coordinator

SALARY: Circa 24K + Bonus

Due to continued growth GPS Recruitment are currently seeking an E-commerce Coordinator to assist our client’s team with the day-to-day running of the website and help driving the brand forward online. You will work closely with the Operations and Marketing Teams to maintain and update the website, while striving to find ways to improve and develop the customer experience and digital platform.

Key Responsibilities:

Customer Service

* Dealing with customer queries via e-mail or on the telephone

* Preparing pick tickets for orders received.

* Processing of returns and exchanges within a timely manner.

* Communicate with couriers about shipments

Inventory

* Managing inventory between wholesale and e-commerce, ensuring that size runs on the site are at an optimum level.

* Liaise with the buying team to plan future seasons and any web exclusives

* Coordinate price changes to align with seasonal/annual updates

Site Operations

* Ensure the site is functioning at all times

* Identify possible enhancements and issues

* Manage site navigation, search, categories & filters

* Merchandising the site on a regular basis, working with the marketing team based on e-mails sent to the database.

* Product uploads for web exclusives

* Monitor and measure site performance

* Provide weekly/monthly reports based on products sold, orders placed, AOV, database size.

* Identify Growth opportunities

Profile/Skills & Experience

* Demand ware/Salesforce Commerce Cloud Experience desired but not essential

* Excellent numerical & analytical skills

* Excellent attention to detail

* Technical experience with e-commerce platforms

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