Job Ref: 213830289

Date: 2021-05-25 14:35:33

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Do you have previous sales and customer service experience in a target driven environment with experience ideally of following up on leads or marketing campaigns?

Are you an excellent communicator and user of a database system with an influential and persuasive skillset?

Are you located in the High Wycombe, Loudwater, Beaconsfield, Maidenhead area and happy to work in the office 9.00am to 5:00pm – Monday to Tuesday, 10am – 6pm Wednesday to Friday 37.5 hours a week?

What will the Business Development Specialist role involve?

* Working as part of a friendly team your role will be to provide excellent customer service to patients and healthcare professionals at all times

* Via the telephone/email/live chat you will promote the products and services offered by the company

* You will receive and make calls/emails from patients and you will give advice on products, send samples and make follow up
calls to ensure patient satisfaction

* You will also be required to manage your own administration, maintain the database and achieve your targets monthly.

* Closely follow-up all sample requests to maximise sales and sales retention by building strong relationships with customers

* Achievement of Department sales targets by generating and following up leads.

* Responding to enquiries from health professionals and patients and giving appropriate advice as required.

* Maintaining up to date product knowledge of all products, including competitors as well as some clinical knowledge

* Data entry of all sample requests and putting conversions and evaluation results into Goldmine

* Respond to customer complaints and address any issues

What skills and experience do I need for this role?

* Ideally you will have a proven track record in a proactive sales environment together with excellent communication skills and a
high level of flexibility.

* You should be influential and persuasive with an analytical and enquiring mind. This is a busy and varied role with no two days the same.

* You will be a good listener, a strong team player, be able to work to deadlines and have the ability to demonstrate empathy over the phone

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