Job Ref: 213774526

Date: 2021-05-18 10:04:17

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Could you be the person to help us build our future success?

Who we are:

We are a full-fibre broadband provider with £250m of investment. We are rolling out a 10Gbps FTTP networks and have a plan to cover a total of 250,000 premises bringing truly exceptional connectivity services to homes and businesses in the South of England. We want to improve lifestyles and enhance communities by instantly connecting people and businesses beyond today’s broadband.

Who you are:

We are looking for forward thinking, enthusiastic individuals to join our team. You will be keen to learn, adaptable and excited to be part of our fast growing organisation.

What we offer:

25 days paid holiday.
Pension
Private medical
Life insurance
Cycle to work scheme.
Health Screening
LTIP

Responsibilities:

Complete letter drops informing the residents about upcoming street works
Cover Marlow hub and help in aiding residents to understand our mission
Encourage positive relationships between the company and the residents ensuring actions are followed up to reflect our good name
Imparting construction progress and activity in clear simple terms
Convey accurate information both to residents and from residents to project team
Occasionally attend evening resident meetings
Present updates to residents on progress and future activity
Pass any incoming customer queries to the Sales team within a timely manner
Pass any occurring complaints to the Customer care team
Provide support to the project team with general administrative duties
Support Sales and Marketing team with reporting requirements

Requirements:

Previous customer service experience
IT knowledge – Excel, Word and PowerPoint
Excellent administrative skills
A calm and professional manner
Excellent verbal & written communication skills
Self-motivated and enthusiastic and able to work under own initiative
Listening skills and the ability to demonstrate empathy and understanding.
Capable of conveying accurate information
Desire to be an ambassador for the Company
Excellent presentation skills (both formally and informally)
Organised and efficient

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