Job Ref: 213757547

Date: 2021-05-14 15:16:19

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One of the largest housing associations in the UK is recruiting for an experienced Project Assistant to support their service users within a sheltered housing environment in High Wycombe.

The Role
In this Project Assistant role, you will be responsible for supporting vulnerable customers to live independently.
From supporting customers in conversations with calls from their GP, Social Services, or Benefits teams – to dealing with the emergency services including the Police and Ambulance, when the need arises.
You'll log all incidents to make sure we have an accurate record of events. And when a customer leaves, you will clean and prepare their room, ready for the next occupant.
Role will mostly involve supporting customers 1:1 and with daily tasks, role also involves room preparation, including cleaning for re-let.
The role will include the following tasks and responsibilities:
*Act as an initial point of contact on the phone, or in a reception area as required, dealing with a range of enquiries.
*Assist customers with day-to-day support requirements and tenancy related matters.
*Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with responsibilities for the safety of the service.
*Assist in the delivery of an effective housing management service, including working with tenancy agreements and collecting rents and service charges.
*Clean and prepare rooms as appropriate.
*Maintain and update financial administration systems, including rent accounts, invoices, petty cash, and banking.
*Assist in collating and submitting information returns, including funding, health and safety and performance.

The Candidate
To be considered for this Project Assistant role it is essential that you have previous experience of providing a housing related support service, and having previously worked with vulnerable client groups. The ideal candidate will have great communication skills (candidates with retail background proofed to be successful here), ability to resolve the conflict, complaint and being proactive.
As this role includes work with vulnerable individuals, you will require an Enhanced DBS on the update service.

The Contract
This Project Assistant role is on a 3-month contract working full time, 9-5 Monday to Friday.

Referral Bonus
If this Project Assistant role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them.
If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.

How to Apply
If you are interested in this Project Assistant role, please send your CV lee . mc millan @ service care . org . uk or call me on (phone number removed) discuss the vacancy in more detail.
Also, if this Project Assistant role doesn't interest you, but you are looking for new opportunities, please still get in touch as I cover all housing-related vacancies across the region

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