Job Ref: 213707932

Date: 2021-05-07 23:44:51

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Cloud Service Desk Engineer (Remote)

One of Microsoft UK's most highly respected Gold Partners and a high growth leading technical consultancy business with a growing managed services operation are providing real career opportunities, where you can work with like-minded, passionate professionals and progress into leadership, Management or Technical Consulting.

Seeking two Support Engineers (L1 and L2) – up to £30,000 (for the pure 1st line/Entry level role  £20-22k is realistic) + Microsoft Certified Training + Shift Allowance                                                                             

(4 days on 4 days off shift pattern)

As the successful Cloud Support Engineer you will have:

Prior experience in a 1st Line/2nd Line role previously, working as part of a busy Service Desk Team
Prior MSP (Managed Service Provider) background (for 2nd line role only)
Strong Microsoft 365 skills
Any certifications welcomed, Microsoft 365 & Azure Administrator Certificates are ideal (AZ 104, MS 100/101)
Any CSP (Cloud Solutions Provider)/ Licensing experience advantageous
A Customer Centric nature
The mind set to always be learning
Ability to work well as a key member of a close-knit team
As the successful Cloud Support Engineer you will:

Be providing 1st and 2nd line Support to End Users and Technical Consultants
Support on a wide range of Microsoft Products (If it has a Microsoft badge then they support it!)
Windows 10, Active Directory, Office 365 (& Microsoft 365 Admin Centre), Microsoft Azure, Azure AD, Teams, Onedrive, Exchange, SharePoint, Outlook etc
Effectively and efficiently manage critical incidents and you’ll build relationships to effectively work with your colleagues, Microsoft and other external suppliers to resolve issues. 
If this role sounds of interest and you are looking to join a progressive organisation that invests in you, then please do click ‘apply’ now. CV’s being reviewed as a priority

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