Job Ref: 213701344

Date: 2021-05-07 12:57:45

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The Customer Care Manager is responsible for delivering a high-quality customer service to client care team's, site agents and home owners. You will organise and motivate engineers by planning their weekly movements and ensuring all remedial work is managed efficiently. The ideal candidate will need lead from the front and be able to manage difficult conversations to ensure the best outcome for the business and client. You will be responsible for managing a small team and occasionally need to visit clients on site.

The role

Planning engineers work schedules
Manage remedial issues
Ordering materials
Manage customer enquires via telephone and email
Manage a small team of engineers and administrators

You must

Have experience of working as a team leader/manager
Excellent written and verbal communication
Construction experience is preferred
Driving License is essential
Proven proactive attitude
The ability to manage clients expectations
A flexible and adaptable approach
The ability to engage, mentor and coach other team members

If you have previous experience managing a team and have the ability to manage clients and difficult remedial issues then this could be the next role for you. If you are interested and want to know more, Apply now!

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job

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