Job Ref: 213693073

Date: 2021-05-06 15:02:53

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AMAZING NEW OPPORTUNITY* to join a Global Telematics company and see where it leads…
Start: ASAP
Duration: Permanent
Location: Working from home in the UK, with visits to customers & Milton Keynes office as required
Hours of work: 37.5 Monday to Friday; Flexible to work across European working hours
We are partnering with a new customer with sites across Europe and Canada and are creating a unique role combining the skills of Professional Services & Project Management with Enterprise Account Management.
This is an exciting opportunity to maximise your skills in many areas of project management AND customer account management.
Join Teletrac Navman and Mobilise your future!
WHAT YOU WILL DO
In this role you will be an integral member of the Professional Services Team, responsible for providing the direction and leadership necessary for the successful implementation and onboarding of new accounts and the ongoing management of the customer to strategically support customer growth.
To break it down, your responsibilities will include:
* Understanding the capabilities of our solution and the customer requirements, driving revenue growth through upsell, cross-sell and price management
* Working collaboratively with the respective teams, you will support the sales activity in delivering presentations and proposals, manage the deployment, onboarding, training.
* Regular contact and excellent relationship building skills to help the customer understand and use the analytics to drive return on investment and be a partner to their growth plans.
* Proactive account management activity to achieve revenue generation, customer satisfaction and retention.
* Promoting and driving a passionate customer driven culture by ensuring a strong focus on delivery, execution and the customer
* Travel to customer locations across Europe as required
ABOUT YOU
At Teletrac Navman, we believe in your potential to make an impact. And we believe in giving you the opportunity, accountability and visibility to do just that.
So if YOU are a Technical Enterprise Account Manager with 8+ years of experience of working directly with B2B customers in customer support / account management, proficient B2B project management skills, and are fluent in both French and English, we want to hear from you!
The technical skills we see as critical to succeed in this position:
* Technically competent across multiple platforms including regular office software
* Leading and managing projects across multiple internal and external stakeholders
* Developing metrics that drive customer operations with successful results
* Analysing and problem solving, pushing boundaries
* Making connections between diverse types of customers, markets and processes to generate new ideas & solutions
* Applying business acumen to decision making resulting in workable solutions
* Driving quality results with speed and delivering busines objectives on time
* Fluent in written and spoken English and French
The soft skills that will help you:
* Taking ownership and maintaining exceptional customer support levels during periods of high business and team growth
* Flexible to work across European working hours – self managing
* Ability to travel to customer locations across Europe as required
* Communication; written, verbal, listening, questioning, presentations
* Building relationships; influencing and motivating others
Desirable:
* Project Management qualification – PRINCE2 Practitioner certification or similar
* Recent/current experience within IT / Telecom / Technology or SaaS industry
WHAT’S IN IT FOR YOU
You will enjoy:
* Full training to be successful in the role
* Development opportunities with 1:1 coaching/mentoring, online courses, product training, joining project teams and so much more
* Community impact. Volunteering and fundraising activities
* Networking opportunities. Inclusion & Diversity Employee Group and social communities
* Employee Assistance Program (EAP), health insurance and other wellness initiatives
* Access to discounted retails and healthcare benefits
* 23 days annual leave increasing to 25 days
Applicants for this position must be resident in the UK and have the right to live and work full time in the UK

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