Job Ref: 213633046

Date: 2021-04-27 20:46:09

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Vanta Staffing are working with a local business to recruit an Office Manager based in High Wycombe.

The position involves managing all aspects of the sales office, including customer transactions and people management, whilst complying completely with all internal procedures and processes.

You will be required to:

Deliver industry leading customer service levels
Resource planning responsibilities for the whole sales office operation
Maintain / achieve SOP accuracy in line with our KPI's
Ownership of the Customer Service Log ensuring all customer service issues are processed in a timely fashion and in line with the correct process
Plan and resource responsibilities for the whole sales office operation
A continual focus on employee engagement and the exploration of innovative ways in which this can be maintained
A good understanding of SOP and stock management systems (Sage)
Performance management and error management to ensure all internal KPI's are met and service levels remain industry leading
Maintain high levels of housekeeping and behavioural standards within the office
Full adherence to company code of conduct policy ensuring any non-conformance is dealt with formally
Lead the daily huddles and chair any meetings in a confident, informative and engaging way
Conduct RTW's and absence management meetings for all sales office personnel as requiredVanta Staffing Limited is acting as an Employment agency in relation to this vacancy

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