Job Ref: 213569563

Date: 2021-04-19 12:50:16

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Tenancy Enforcement Officer (Social Housing)
Kents Hill, Milton Keynes
Full Time
Permanent
£32,500

Would you thrive in a job that is making a real difference to people’s lives in your region?

Our client is more than just a financially strong Housing Association, they are making an impact on the housing crisis, supporting sustainable communities and providing life-long homes for customers. They provide additional, critical services to support the most vulnerable but also build shared ownership and outright sales for those who want to get on the property ladder.

About the role:

They currently have an exciting opportunity for a Tenancy Enforcement Officer to provide a high quality tenancy enforcement service within their neighbourhoods. You’ll provide effective response to anti-social behaviour and other tenancy breaches through prevention, communication, intervention and enforcement.

Your main responsibilities will include:

* Managing, investigating and resolving anti-social behaviour cases and other tenancy breaches including abandonment, unauthorised occupation, property damage and neglect, hoarding and tenancy fraud

* Working collaboratively with colleagues to assess, problem solve and agree decisions on actions required to resolve cases

* Providing advice on possible tenancy breaches, giving tenants the opportunity to remedy the matter

* Issuing warnings to tenants responsible for causing harassment, nuisance and anti-social behaviour

* Communicating effectively and regularly with victims and witnesses

* Liaising with colleagues about maintenance, repairs and improvement issues

What they’re looking for:

* Previous experience of resolving incidents of anti-social behaviour and tenancy breaches

* Experience of dealing with customer who may be in crisis, experiencing high levels of stress or suffering from mental ill health

* Experience of working with the police and local authorities to resolve anti-social behaviour

* Ability to delivery outstanding customer service

* Knowledge of housing / tenancy legislation

* A high level of emotional intelligence and a non-judgmental approach with the ability to recognise powerful and distressing emotions in customers and handle these situations appropriately

* Excellent communication skills

* Ability to travel and attend court to represent the organisation where necessary

What they offer:

* Annual leave up to 30 days

* Generous defined contribution pension scheme – employer contribution up to 10%

* Life assurance (2x salary)

* Generous sick pay

* Free car parking

* Numerous learning and development opportunities including qualifications

* Paid professional subscriptions (max 2 if both relevant to role)

* Agile working

* Medicash counselling (helpline and face to face)

* On-site wellbeing activities including Massages,

* Free annual flu jabs

* Plus lots more!

If you are like-minded in wanting to help shape the future of housing through the delivery of quality services to customers, great at your job and with a ‘can-do’ attitude, they want to hear from you.

You are just one click away from starting your journey …

Our client is committed to implementing our Equality, Diversity and Customer Care Policy and is proactive about safeguarding vulnerable adults and children

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