Job Ref: 213558533

Date: 2021-04-16 11:45:28

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Payment Support Assistant / Rent Arrears / Debt Collection

Kents Hill, Milton Keynes

Full Time

15 month fixed term contract

£21,500 per annum

Would you thrive in a job that is making a real difference to people’s lives in your region?

Our client is more than just a financially strong Housing Association, they are making an impact on the housing crisis, supporting sustainable communities and providing life-long homes for their customers. They provide additional, critical services to support the most vulnerable but they also build shared ownership and outright sales for those who want to get on the property ladder.

They are passionate about their communities and they are committed to being a Learning Organisation, developing talent to deliver their service goals and supporting the next generation into a career in Housing.

About the role:

Our client currently has an exciting opportunity for a Payment Support Assistant to provide organised, flexible and effective administrative support to the income team. You’ll take ownership of enquiries including referral or signposting to the Payment Support Advisors; providing an efficient service for incoming and outgoing correspondence and preparing and maintaining standard documents used by the team, keeping them up to date and accurate. You’ll also maintain accurate customer and property information, updating systems as appropriate; carry out tenancy checks and verifications and process invoices for payment, ensuring enforcement action is avoided along with assisting the team with rent collection.

What they’re looking for:

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Previous experience of working within an administrative role, it would be advantageous if this was within a rent/debt collection environment but that is not essential

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GCSE grade A-C (or equivalent) in English and Maths

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Experience of delivering outstanding customer service

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Strong IT and communication skills

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Someone who is a strong team player and can collaborate with colleagues and external agencies

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Highly organised with the ability to plan and prioritise own workload

What they offer:

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Annual leave up to 30 days

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Generous defined contribution pension scheme – employer contribution up to 10%

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Life assurance (2x salary)

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Generous sick pay

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Free car parking

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Numerous learning and development opportunities including qualifications

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Paid professional subscriptions (max 2 if both relevant to role)

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Agile working

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Medicash counselling (helpline and face to face)

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On-site wellbeing activities including Massages,

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Free annual flu jabs

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Plus lots more! (see attached benefits list)

If you are like-minded in wanting to help shape the future of housing through the delivery of quality services to customers, great at your job and with a ‘can-do’ attitude, our client wants to hear from you.

Our client is committed to implementing their Equality, Diversity and Customer Care Policy and are proactive about safeguarding vulnerable adults and children.

Closing date: Friday 30 April

Interviews: Tuesday 11 May

NO AGENCIES

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