Job Ref: 213556868

Date: 2021-04-16 09:46:21

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If you are experienced in providing great customer service, you enjoy building relationships and getting to know people – you belong at Bromford.

As a customer service advisor you will have the opportunity to change someone’s life for the better. This role offers you the opportunity to make a real difference. We operate in conjunction with Buckinghamshire Council, providing a 24/7 housing service, which helps homeless individuals and families achieve a better quality of life.

You will be responsible for handling a wide variety of calls; responding to emergencies, repairs and rent queries, as well as signposting to support services. You will be expected to make clear and concise notes onto our systems whilst liaising with your team and internal colleagues to gather information and help customers find the right solutions.

You will work in partnership with Griffin Place coaches to deliver the right outcomes for our customers, ensuring we achieve and maintain great customer service. The service should be aligned to both our standards and the Buckinghamshire Council service agreement, including 100% accuracy in all the signups that you do.

To be successful here, you’ll need to be someone who genuinely cares about people — a friendly and approachable person who prefers working together to solve problems rather than telling people what to do. You’ll need to be hardworking, resilient and be confident enough to make decisions and take action should the need arise.

This is a part time permanent position, working 15 hours per week Saturday and Sunday from 2.30pm to 10.30pm. It is based at Griffin Place, Aylesbury, HP19 and requires an Enhanced DBS check.

What do you need?

Previous customer service experience is essential
Ideally, you will come with vulnerable persons and/or homelessness experience
A can-do attitude and a real desire to help our customers
Strong IT skills are essential
A good eye for detail and good numerical skills
Resilience. Things rarely stand still at Bromford so you need to be someone who embraces change and can bounce back after dealing with challenging conversations
Ability to work in a fast-paced, ever-changing environment – flexibility is essential
A commitment to our DNA and be a great ambassador for Bromford.
If you have previous experience as a customer service advisor, customer support advisor, homeless support worker, homelessness prevention officer, or something similar, it would be great to hear from you.

A place to be you!

Being able to express yourself at work helps you connect with people and gives you the freedom to perform better at your job. We believe diversity helps drive success, so we want to build a culture where all our differences are celebrated. Everybody should feel that they belong and are able to bring their true, authentic selves to work. We want an organisation that reflects the communities and the people that we serve and if we can achieve this, we know that we will create an environment where everyone is included and can thrive.

Closing date for applications is Sunday 2 May with interviews taking Tuesday 11 May 2021.

If this sounds like you, you’ll feel right at home here. At Bromford we give both customers and colleagues the opportunity to realise their potential. In our team you’ll do incredible work and be rewarded for doing so. Not just in the smiling faces of the thriving communities that you help build, but in the trust, support, training, success and friendship you’ll find in our team.

If you can be bold, be honest, be you and be brilliant… you belong at Bromford. Apply now.

In addition to a competitive salary, we will offer you a fantastic benefits package. This includes; 27 days holiday (plus statutory bank holidays); a choice of defined benefit and defined contribution pension schemes; trust-based flexible working, and a £500 personal allowance to spend on your choice of things like private medical cover, dental treatment and gym membership. to see the full list.

Bromford Housing Group is committed to recruiting with care and safeguarding employees and customers, as a result we will carry out pre-employment checks. The nature of these checks will vary according to the role applied for, and may include details of current/previous employment, unspent criminal convictions, education and proof of relevant qualifications. We will also be asking for references for everyone who is offered employment with us which must cover the last two years. In addition to this, all employees will be asked for evidence of their right to live and work in the UK – further information is available on the .

We do not require recruitment agency support at this time – all speculative CV’s will be treated as a direct application

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