Job Ref: 213525621

Date: 2021-04-12 15:37:15

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Service Administrator / Planner, Salary: Up to £26k + Benefits and career opportunities, Based: Iver, Buckinghamshire. Flexible working will be considered.

We require a Service Administrator to work for a leading company who specialise in the hire and sale of portable cabins / accommodation and associated products. The purpose of the role is to coordinate the daily planning of installations and to provide aftercare support to clients post-delivery, dealing with customer queries and reported faults, emergency breakdowns and the planning / scheduling of engineers to attend faults / breakdowns. Applicants will need to have strong administrative and customer service skills and be able to plan / schedule engineers and vehicles efficiently and effectively. This position could therefore suit candidates from a Transport Administrator, Service Coordinator, Scheduler, Service Administrator, Maintenance Administrator, Planning Administrator / Planner or similar background.

Main responsibilities:

Provide administrative and customer service support post-delivery, including emergency breakdowns.
Plan and schedule installations and engineer visits to sites with the help of the support service team.
Be proficient in the use of company systems to deliver workable solution that meets customer requirements.
To understand current regulations in regard to Working Time Directives and restrictions on site with regards to necessary accreditation and certification (CSCS, Site Specific, PASMA etc) and use this knowledge to effectively plan and utilise resource in line with current legislation.
Log calls for support service onto the system.
Raise purchase orders for support service engineers.
Be confident in handling customer telephone queries, problem solving and be able to deliver solutions to situations that arise.
Candidate Requirements:

Ability to plan / schedule engineers and vehicles efficiently and effectively
Ideally have experience in a Transport Administrator, Service Coordinator, Scheduler, Service Administrator, Maintenance Administrator, Planning Administrator / Planner or similar role.
Geographical knowledge
A good level of skill in Microsoft Office products and I.T systems in general
Ideally have an understanding and knowledge of current regulations in regarding to Working Time Directive
Ability to handle a high volume of telephone calls
Familiar with working in a high-pressure environment with the ability to plan, organise and think on your feet.
If this sounds like the opportunity you have been looking for then please apply by attaching your CV.

Equal opportunities and diversity: Our client respect and value differences and are passionate about their people, their customers and the planet.  They nurture an environment where all differences are valued, practices are equitable and everyone experiences a sense of belonging. They are committed to building a culture that brings together the very best of their people and their unique skills, experiences, abilities and where they can flourish.

In joining the team, you will be able to apply and develop your skills and knowledge as part of a collaborative team that is helping to innovate and play a part in building a better future and creating value for their customers, their people, society and the planet.

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Key words: Transport Administrator, Service Coordinator, Scheduler, Service Administrator, Maintenance Administrator Planning Administrator / Planner or similar background

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