Job Ref: 213493612

Date: 2021-04-07 11:32:53

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Do you have previous experience working within customer services in a call centre environment?

Are you able to manage your own workload effectively?

Are you confident speaking to a high volume of customers?

Selective Recruitment Solutions Ltd have registered an exciting opportunity for a Customer Service Executive. The ideal candidate will be a superb communicator with strong customer service skills and have experience working within a call centre.

Job role: Customer Service Executive
Location: Aylesbury, Buckinghamshire
Salary: £8.72 per hour plus holiday pay
Contract: Temporary-Permanent

Working days: Monday-Friday

Hours: 40

Start date: ASAP

What you will be doing as a Customer Service Executive:

To provide a professional and efficient service to customers responding to day to day queries
To be primary contact to respond, resolve and input customer enquiries, complaints, bookings, payments and cancellations in an accurate and professional manner
Perform follow up calls on customer enquiries, complaints and orders when requested to assure follow-through, completion and satisfaction
Support and manage customers' requests through internal system processes
To prioritise daily work flow based on customer and business requirements
Maintain a comprehensive and up-to-date knowledge of the company's products and services
Undertake any other reasonable tasks as required to support the business

To be a successful Customer Service Executive you will need to:

Have experience working within customer services in a call centre environment – this is essential
Have experience receiving 100+ calls a day – this is essential
Have prior exposure resolving customer complaints
Possess excellent communications skills both written and verbal
To have a professional and friendly telephone manner
The ability to remain calm under pressure
IT literate MS Office Word and Outlook

Although this role is currently working remotely, once government restrictions have been lifted you will be required to work at their offices. Therefore, please only apply if you live within Buckinghamshire.

This role is to start May 2021, please only apply if you do not have a working notice.

If you are interested in the Customer Service Executive vacancy above and believe you have the suitable skills and experience to be considered, then please apply.

Please note: Only candidates with the relevant skills and experience will be contacted regarding this position. If you do not hear back from us within four days you have unfortunately been unsuccessful in your application. Please continue to visit the website for other opportunities.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.

#ABI

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