Job Ref: 213480373

Date: 2021-04-02 17:10:05

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3rd Line Technical Project Consultant

£28,000 – £36,000 FTE

Bucks

Our client is looking for an enthusiastic and self-motivated 3rd Line Technical Project Consultant to join its Projects team based at the Princes Risborough office reporting into the Senior Project Manager.

The client provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services, consultancy, and training to over 900 schools and we now employ more than 135 people across London and the South East. We put schools and their needs first, taking care of all their technology needs so that they can get on with teaching and learning.

Our client are a friendly and supportive place to work where people feel trusted and respected, and we are proud of the diversity and flexibility that we have.

As a member of the Project team, you will provide technical expertise to all areas of the project development and delivery process, this includes initial presales technical requests and full solution designs and specifications for larger projects and tenders. You will deal with technical specifications and issues relating to project work, engage with the appropriate team members across the company to support the development and delivery of project work at all levels.

You will be responsible for designing and documenting technical specifications to a high level, you will be expected to liaise with stakeholders at all levels across the company, Schools, and contractors to ensure schedules and projects are on track and to specification. The role requires strong organisational skills, and you will need to understand and create complex schedules of work and manage project processes and procedures. You will be a positive and proactive communicator both internally and externally.

Responsibilities

Help manage the communication workflow for projects and presales related work
Be a key contact for project related queries and issues
Work as part of the Project Team in Princes Risborough, always ensuring the customer experience is handled professionally and appropriately in terms of timely response, clear communication, and action plans to address any concerns and questions that are raised
Provide great communication with schools and internal teams, ensuring schools and TIO teams are always kept up to date with relevant information
Create and manage technical design specifications for projects and presales work
Understand customer and project technical requirements and document as required
Resolve and manage any technical issues that are affecting the efficient running of project processes as quickly as possible
Create technical documentation to a high-level including diagrams and schedules of work

Skills/Abilities

Project Management experience including creation of schedules and project plans, as well as PM processes and procedures
Experience of Microsoft Hyper-V, Windows Server, Office 365, Google Workplace, Networking (VLANS, routing & design), Storage including SAN & NAS, as well as AD, DNCP, DNS, GPO.
Very organised with the ability to understand and create detailed project plans and schedules of work
Outstanding levels of customer service with positive and pro-active communication skills both verbal and written
Experience of managing ICT projects from inception through to completion

The role is offered on a full-time basis and the successful candidate will be subject to an enhanced DBS check. Due to the nature of this role, you must be able to drive and have your own vehicle.

In return, we are offering a salary of between £28,000 – £36,000 FTE negotiable for the right person, benefits include Pension scheme, Eye care voucher scheme, Cycle Scheme, Mental Health First Aid and Employee Assistance Programme.

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position

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