Job Ref: 213376880

Date: 2021-03-17 09:25:55

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Bilingual Customer Service Coordinator (B2B)

Fluent Russian & English Speakers

This will be a home based / remote role for the foreseeable future.

Immediate start, all interviews done remotely (Skype/zoom/phone)

The company is headquartered in Milton Keynes & applicants must be able to commute to company offices when required.

Working hours are 8.30am – 5pm. With some flexibility, due to being in line with Russian speaking regions.

£23,000 – £28,000 + 5% Annual Bonus

Our client is at the forefront of providing Engineering Technology solutions to global manufacturing companies.

They are now looking for a Bi-lingual B2B Customer Service Coordinator who is fluent in English and Russian, to work with their international clients.

As a B2B Customer Service Coordinator, you are passionate about customer service and interacting with business customers to answer questions, resolve issues and deliver a great customer experience every time! Working in a dynamic environment, where no 2 days are the same, you embrace change and thrive on the challenge of delivering the best possible outcomes for customers.

WHAT WILL YOU BE DOING?

* Interacting with customers to deliver support by providing 1st call resolution for the majority of customer queries

* This could include ordering parts, booking service engineers, requesting software upgrades, claiming on warranty items, billing queries, logistic & shipping arrangements etc

* You will be owning the resolution of complex cases and resolving customer complaints with the aim to deliver increased customer loyalty

* Responding to and processing customer requests in a timely manner to ensure these requests are resolved and followed up as appropriate, escalating when required

* Being the voice of the customer to internal stakeholders

* Achieving personal and business goals in alignment with our Customer Service KPI’s

WHO ARE WE LOOKING FOR?

* Fluent in English and Russian.

* Previous B2B customer service experience is essential.

* You have a strong passion for delivering great customer service

* Enthusiastic to work in a dynamic, fast paced and challenging environment

* Excellent communicator at all levels (in person, written, telephone)

* Great attention to detail while multi-tasking

* Min 2 years’ experience in a dynamic customer service or customer facing environment

* Availability to work flexible schedules in order to cover customer’s business hours

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