Job Ref: 213291210

Date: 2021-03-04 09:26:47

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Do you have previous experience of vehicle manufacturer warranty processes? Are you looking for an exciting new fast paced opportunity? If the answer is YES, MSX International are recruiting and we want to hear from you.

MSX International are currently recruiting for a Warranty Claims Processor based in Volkswagen's National Learning Centre at Wymbush, Milton Keynes.

What will I be responsible for?

Joining the Volkswagen Group Warranty Processing Team, our successful Warranty Claims Processor will be responsible for reviewing and correcting warranty claims, authorising and processing goodwill claims, supporting Volkswagen's Warranty Improvement Strategy and a number of additional warranty related requirements. You will also be responsible for:

Evaluate claims submitted by the Volkswagen Group Authorised repair network before authorising credit to ensure their technical and financial accuracy.
Request any relevant dealer documentation in support of claim justification to safeguard Volkswagen Group UK Financial exposure.
Ensure the repair work scopes are carried out and claimed correctly.
Assess dealer performance by monitoring claims and report any suspicions to the Team Managers
Ensure that any changes in policy and procedures are understood communicated to staff within the organisation and the Dealer network.
Assist in the resolution of warranty problems that arise within the dealer network and give guidance to internal staff on warranty related issues.
To carry out any other relevant duties as requested by the Team Managers to ensure the effective performance of the Warranty Department.
Coach authorised repairer staff in the correct submission of warranty claimsWho are we looking for?

The ideal Warranty Claims Processor will have previous experience of Vehicle Manufacturer Warranty Processes obtained either in a Franchised Dealership of a Vehicle Manufacturer Head Office environment. You will also require:

Excellent understanding of vehicle technical repair processes ideally supported by a formal technical qualification (mechanical or parts technical).
Demonstrable computer literacy is a pre-requisite for this position, with training supplied for the software packages to be used.
Capability to show initiative and work without supervision.
Detailed and accurate work ethos.
Excellent verbal & written communications skills.
Ability to work closely with others as part of a team.What we can offer you:

As our Warranty Claims Processor, we can offer a competitive salary and other company benefits include: 25 days annual leave pro rata, company contributory pension plan, cash back health care scheme, life assurance, car salary exchange scheme, exclusive discounts on everyday purchases as well as exclusive discounts on car purchases.

There is potential to progress within the company, with global opportunities updated regularly.

About MSXI:

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:
Warranty & Technical
Parts & Service
Retail Performance Management
Customer Engagement
Fleet & MobilityBuilding trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.

If this sounds like the ideal role for you, please click APPLY now to register your interest in the role of Warranty Claims Processor

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