Job Ref: 213271948

Date: 2021-03-01 18:17:21

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Are you passionate about customer service?

Do you have an excellent telephone manner and the ability to remain calm under pressure?

Yes? You could be just the person we're looking for!

You'll be taking inbound enquiries from customers and resolving their queries efficiently and professionally and delivering outstanding and optimal customer service.

Key responsibilities will include but are not limited to:

Handle customer enquires via inbound and outbound telephone calls, email, fax and correspondence
Take ownership of customer queries and follow through to completion
Deliver first class quality customer service
To support compliance activities and adhere to company policies
To perform ad hoc tasks as required
Ensure you have the necessary tools and knowledge to perform your role
Adhere to company processes, procedures, policies and standards
Maintain effective working relationshipsExperience, Skills and Personal Attributes:

Customer service background
Good telephone communication skills
Be customer focussed
Accuracy
Computer Literate
Ability to work as an individual whilst contributing to the overall success of the team
Able to work under pressure
Have a sense of humour
Self-motivated
Empathetic
Problem solving skills
Flexibility

If you feel you have what it takes, please apply today because we'd love to hear from you!

WE WOULD PREFER YOUR CV IN WORD FORMAT

Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, Twitter and LinkedIn.

If this isn't your perfect role, register with us and let us find it for you

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