Job Ref: 213198300

Date: 2021-02-17 09:21:26

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1st Line 2nd Line Support Buckinghamshire

My client is a boutique IT and Telecommunications Managed Service Provider based in Buckinghamshire. They are currently seeking a 1st /2nd line support engineer to join their small team.

Core Requirements

Front line / 2nd line PC support skills – over and above "Turn it off and on again"
Office/Microsoft 365 Admin including Teams
Azure basics – VM Management
Fundamental Networking Knowledge (Ubiquiti kit is a plus)
Using Ticketing based systems
Dealing with clients both over the phone and face to face
Good phone Manner
Experience in customer support
Ability to explain IT issues to non IT users
Previous 1st line experience
ConnectWise Manage Knowledge a Plus
Willingness to learn and develop – Training both on the job and formal certifications are on offer
Full UK Driving License (Clean preferably) Company car available
Good problem solving and decision-making skills
Must have the ability to interact confidentially with clients and colleaguesMain Duties

Providing Support via a ticketing system to all clients who require assistance with a focus on Microsoft technology stack
Support the IT Operations Manager with any additional needs
Resolve IT issues either over the phone or by going to client's sites. (Company car provided)
Managing 1st incidents
Providing IT support to technical issues

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