Job Ref: 213194080

Date: 2021-02-16 13:59:33

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Our client is a technology based financial company which operates a number of consumer products in the UK. The products are built upon their ability to source and understand large volumes of insightful consumer bank and card transaction data, with the end goal of helping customers use their data and money more effectively. They have created several products for consumers across financial related matters including responsible lending, real time savings through personalised offers and insights into everyday bank transactions for intelligent saving recommendations.

Due to their growth and expansion, they have an entry level requirement for a Customer Service Representative to work within their contact centre and reporting into the Customer Service Team Leader.

The Customer Service Representative is the first point of contact their customers have with their business, so they require people with an excellent telephone manner to welcome and build rapport whilst assisting them in completing applications and informing them of their products and services.

Work inbound and outbound calls
Respond to customer enquiries
Handle and resolve customer complaints
Provide customers with product and service information
Enter and maintain customer information on the bespoke admin system
Process partial applications
Identify when issues need to be escalated as a priority
Complete call backs where required
Work towards targets set by Team Leaders
Manage customer accounts and communications across all channels.
Answer questions about the product details, the company, and issues with account for the customers.
Assist customers with any technical issues experienced with website and escalate any issues to management appropriately
Meet Quality Assurance Requirements and other key performance metrics.
Salary – £18K + Bonus

Location – High Wycombe

If you have a passion for customer service, previous experience within a call centre environment, excellent listening skills and the ability to ask probing questions, understand concerns and overcome objections, or if your experience matches the above, or you have a similar, relevant profile I would like to talk to you. Please apply and we can schedule a call.

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