Job Ref: 213152515

Date: 2021-02-09 09:45:34

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Banking Agent – Contact Centre based.

*Apply with an up to date CV to be considered for this role*

Details:

£20,467 per annum / £9.84 per hour

40-hours per week ( 5 x 8-hour shifts)

Must be flexible between 6am-11pm Monday to Sunday (We cannot accommodate around education or request on working hours so please only apply if you are 100% able to commit to everything stated).

Free onsite parking, MK7 8LE.

Responsibilities:

Answering incoming calls from existing customers of the bank and assisting with general account queries such as; checking available balances, transferring funds and updating information (change of address, phone number or name).

Dealing with all complaints in accordance with the internal complaint’s procedure.

Offering resolutions to account questions.

Representing the company with excellent customer service by being the first point of contact.

Requirements:

Minimum of 1-year customer service experience.

Contact Centre or strong background within customer service.

Financial experience is valued but not a necessity.

Consistency within previous roles – No job hopping.

Computer literate.

Commitment to working full time and attending the 4-week training program with no holidays or appointments.

If you are a driven customer service agent looking for an opportunity to enter the banking sector who ticks all the boxes for the requirements then apply now!

INDCCP

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