Job Ref: 213146793

Date: 2021-02-08 11:08:30

Apply Now

Passionate about Customer Service, with great communication skills?

Our client Marcus by Goldman’s – (Goldman Sachs’s Online Savings Account) are currently recruiting

Initially these roles will be working from home. However, as soon as it is safe to return to the office you will then be based at a prestige Business Park in Milton Keynes that boasts a free Gym, Starbucks and festival events activities with an onsite parking, as well as a free shuttle bus service from Milton Keynes Station.

Pay rate: £10ph + holiday pay

Shifts; Monday to Friday: 8am – 4pm, 9am – 5pm, 10am – 6pm, 12pm – 8pm

Type of Employment: Temp (potential to become permanent)

Job Summary & Responsibilities

* Responsible for answering incoming/inbound calls from GS Bank customers and prospects providing product information, account opening services as well as account maintenance

* Builds rapport with our customers to resolve service issues and customer questions

* Takes ownership of customer enquiries and responds to escalated customer issues in accordance with agreed procedures

* Responsible for the day to day coverage of customer account maintenance processes including but not limited to application review and processing, funds transfer, exception processing, correspondence and complaint monitoring and response

* Recognizes that quality is measured through call recordings and case auditing

* Communicates professionally and regularly with leadership and peers on status of accounts and escalations in accordance with established standards

* Pro-actively identifies any new issues or risks

* Participates in projects to drive operational excellence

Skills

* Passion to deliver exceptional service to customers

* Good interpersonal skills, good problem-solving skills

* Is adaptable, high energy levels and desire to help others

* Good team player

* Good analytical and problem-solving skills

* Good written and verbal communication skills

These Customer Service Agent roles offer great opportunities to further develop your customer service skills, or start your career within a top financial services company, in their professional modern call-centre. Marcus’s Agents are all about quality & customer satisfaction (over quantity/no daily call target).

Marcus by Goldman Sachs was launched in the UK in September 2018 to offer UK savers leading products and services from their deposits business. The customer care teams are based across two sites in the UK; London and Milton Keynes. These opportunities are with the very professional, motivated and passionate team, based at Milton Keynes. You will receive excellent training and work in a very positive, friendly culture, with regular social events.

Basic Qualifications

* Experience in delivery of customer service

Apply Now