Job Ref: 213092899

Date: 2021-01-28 13:01:49

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Our client is a specialist call centre and due to continued expansion they have three immediate positions for Customer Service Representatives.

The role will be initially based from home and then once Covid has finished and things get back to normal it will then be office based.
Job Role:

To respond appropriately to all customer enquiries and ensure that administration and policy servicing is carried out accurately, on time and to the agreed service levels.

Main Responsibilities & Duties:

* Answer all Customer and Claims incoming calls efficiently, professionally and at all times promoting the companies insurance.

* Outbound calling including; retention and renewal, breeders, requesting information for claims and underwriting of new policy applications.

* Objection handling including; policy cancellations, premium increases, Claims decisions.

* Undertake departmental routine and exception processes, such as claims indexing, under review policies, payment collection and rejections etc in line with agreed service levels.

* Respond to customer enquiries appropriately, ensuring all documentation is professional and correct.

* Record and maintain accurate policyholder information using the in-house computer systems.

* Provide and maintain exemplary levels of customer service at all times.

* Maintain a thorough working knowledge of all policy terms and conditions.

* Maintain good housekeeping at all times.

* Be fully conversant with departmental procedures.

* Carry out additional duties as requested by management to meet business requirement.

Qualifications & Experience:

* Educated to GCSE level or equivalent.

* Strong customer service skills essential.

* Previous experience in a customer facing role desirable.

* Proven track record of meeting agreed performance targets

* Reliable with a sense of responsibility essential.

* Enthusiastic, flexible with the desire to succeed.

* Ability to demonstrate flexibility regarding working hours in order to meet business needs.

* Versatile, with the ability to adapt quickly to the changing needs of a rapidly developing business.

Skills:

* Effective questioning and listening skills.

* Good organisational and interpersonal skills.

* Ability to work under pressure and to tight deadlines.

* Computer literate (MS Office) with keyboard skills.

* Precise comprehension and ability to communicate clearly in both verbal and written form.

* Ability to work to agreed performance targets.

* Ability to work independently and as part of a team.

Hours of work are on a rotational shift pattern, shifts will be 9-5, 10-6 and Saturdays 9-1 on rotation (although during covid you will just work Monday to Friday 9-5 and 10-6 shifts).

Candidates applying for this role should have a previous customer service or sales background.

Please send your cv to Adrian Browning at Executive Sales Recruitment via the apply button

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