Job Ref: 213070401

Date: 2021-01-25 09:26:15

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Great that you're thinking about a career with BSI!

Salary: upto £35,000 plus £3,000 OTE

BSI has a newly created management role as Customer Services Manager UK&I  in our Client Services Centre, based in Milton Keynes. Known as the UK&I Planning Manager, you'll lead 3 functions within the department (key accounts, specialist sector team, and our core planning team) with 2 team leaders reporting into you.

You will own and manage the relationships with senior stakeholders in the Operations Team, looking for efficiencies, ways in which we can proactively engage with our clients, whilst ensuring effective management of resource levels and competency levels within our Delivery teams. As part of your role, you'll need to present your ideas to senior stakeholders, and be prepared for challenging conversations.

About BSI

BSI have been enabling business excellence for over 100 years. With over 86,000 clients in 193 countries, our standards inspire excellence globally. 

Alongside your basic salary and incentive scheme, you'll also receive 27 days holiday (plus bank holidays and the option to buy additional days), private healthcare, an excellent pension, as well as a wide range of flexible benefits that you can tailor to suit your lifestyle.

About You

As our Customer Services Manager UK&I you will need to have experience in a b2b environment, ideally within customer services. As a second line manager, it's important that you have experience leading managers so that you can give them the level of support they need to lead their own teams.

You will be able to talk about change that you've driven in previous roles and the obstacles that you've needed to overcome to deliver that change.

In this role you'll work with stakeholders across the business, so you'll need to be a strong influencer, able to tailor your communication to your audience, with the ability to manage upwards. You'll also need to show a passion to make a difference and to drive change – because that's a core within this role, and it won't always be easy. You'll need to think creatively, sell your ideas, make difficult decisions, and manage conflicting priorities.

Interested in joining us as our Customer Services Manager UK&I? Click Apply today

Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

To protect our candidates and BSI employees during the Covid-19 outbreak, all interviews will take place remotely

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