Job Ref: 212973072

Date: 2021-01-06 13:17:34

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Are you efficient, energetic and enjoy talking to people? If so, we are seeking a customer service advisor to work within a team that is responsible for making appointments with customers for engineer visits.

Key responsibilities of the Customer Service Advisor will include but are not limited to:

Managing engineer schedules and organising workload throughout the day
Confirming site visits with customers and updating internal systems
Making up to 70 calls per day to engineers & customers
Always ensure that the management and best use of time is applied
Resolve any customer queries and problems
Providing a first-class service at all times

Our Customer Service Advisor needs to have:

Experience of making large volumes of outbound telephone calls
Administration and coordination experience
Strong sense of customer focus with excellent communication skills
Sense of urgency along with a 'can do' attitude
Enthusiast, flexible and adaptable
Able to follow processes and IT literate
Structured and organised
Proactive and takes ownership of tasks
Enjoys a team environment

If you feel you have what it takes to be our Customer Scheduling Coordinator, please apply today because we'd love to hear from you!

WE WOULD PREFER YOUR CV IN WORD FORMAT

Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, Twitter and LinkedIn.

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