Job Ref: 212922634

Date: 2020-12-18 11:15:42

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Customer Experience Business Partner / Senior Customer Complaints
Location: Wooburn Green, High Wycombe
Salary: £33,552 per annum
Full Time: 37 Hours per week (Monday – Friday)
Fixed Term Contract – 12 Months
This is a very exciting time to be joining our client. With 14,000 properties, a turnover of £115m and a substantial development and sales programme, they are making the most of their many opportunities in a challenging but rewarding environment.
They have a clear and ambitious view of where they are as an organisation and where they need to get to; providing more homes for people who need them by running an efficient and successful business.
They are committed to delivering a great customer experience to their diverse customer base and are continuously looking to ensure they learn from customer feedback in order to improve services customers’ value.
They have recently introduced a new Complaints policy and process and they are looking for a highly motivated and customer focused individual to join their Customer Insight and Experience Team to support the successful implementation of their new approach. The successful candidate will be responsible for playing a critical role in the management of complaints, coaching and upskilling Complaint Managers, analysing trends in customer dissatisfaction and ensuring service improvements and learning’s take place.
If you are passionate about delivering an excellent customer experience, have great problem-solving skills and are continuously looking for better ways of doing things then they want to hear from you.
Our client works hard, strives for excellence and in return they offer a great place to work an attractive range of benefits such as Health Cash Plan, Bonus potential, competitive Pension options and 25 days Holiday on starting in addition to 3 days closure at Christmas as well as supporting flexible ways of working. They welcome applications from all sections of the communities they work in.
Shortlisting will be conducted in line with the essential and desirable criteria set out in the person specification

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