Job Ref: 212937767

Date: 2020-12-23 09:31:55

Apply Now

Due to someone being promoted our client is a manufacturer and they are looking for an experienced customer service executive to deal with their B2B customers.

Duties to include:

* Act as the first respondent for all incoming service requests, telephone, email and online.

* Handling and recording retailer customer queries and service issues in a timely and accurate manner.

* Be conversant and ensure adherence to all Trading Standards and Consumer Act legislation.

* Be conversant in all written and supporting client documentation, e.g. Guarantees, Service Level Agreements.

* Managing and maintaining good customer relationships.

* Able to provide and maintain good Customer Experience levels.

* Working with key stakeholders to manage, monitor and improve client relationships.

* Responsibility for service resolution within given and agreed timeframes.

* Take ownership of problems through to the point of solution, completion or responsible handover.

* Responsibility for ordering, dispatching and recording of service parts.

* Manage returns and report on key issues and trends.

* Manage and monitor service engineer performance.

* Perform other related duties, as required.

What do you need?

* Strong customer service and admin skills

* Strong Excel and general IT skills

* Experience in dealing with B2B customers

* Good problem solving skills

* Well organised and able to think on your feet

Hours are Monday to Friday 8:30am to 5:00pm

Salary £23k to £25k

Good benefits package to include, private healthcare, gym membership and pension

Apply Now