Job Ref: 212925470

Date: 2020-12-18 16:08:49

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Facilities Account Manager

Salary: Up to £23,000 (dependant on experience) with a review in 6 months.

Benefits: 21 days holiday, Birthday Day-Off, Government Pension Scheme, Financial rewards for delivering exceptional service, Free Parking, Overtime available, Team Building days/nights out, Great Opportunities for promotion.

Hours: Full Time / 8:30 – 5:30 Monday-Friday + some flexibility required for paid overtime.

Location: Head Office in Stony Stratford, Milton Keynes.

We have a fantastic opportunity for a Facilities Account Manager to join our Maintenance and Services Team in Milton Keynes. With no day the same, this position will attract individuals who enjoy variety in their daily/weekly duties. The candidate must be able to demonstrate the ability to keep multiple plates spinning.

The successful candidate will be responsible for the coordination of property maintenance for the clients appointed to them from our expanding national client base.

Within this Facilities Management role you will be responsible for the placement off all types of reactive repairs for properties. The scope of work varies from basic plumbing jobs to obtaining high-end quotations for building repairs, your task will be to see the jobs through from start to finish.

Caldecotte Group Services pride themselves on the approach they take to maintain their client’s properties and will ensure that you integrate as part of their business, building relationships with those working at site level up to director level.

This is a fast-paced high intensity environment. The ideal candidate will need to be; confident, very organised and a methodical individual with a willingness and ability to manage your own workload accordingly. They must be able to demonstrate the ability to think on their feet and work in a reactive manner.

Responsibilities include, but not limited to:

Effectively organise and manage all contractors, promoting the expectation of an exceptional standard of service delivery
Familiar with problem solving
Ensure planned maintenance and breakdown activities are monitored and any delays advised to both the client and the relevant site.
Ensure that the highest levels of customer service are fully implemented to achieve customer satisfaction
Ensure client contact responses SLA’s are maintained at all times
To ensure that any customer complaints are handled with empathy and professionalism in the first instance, before being referred to the appropriate manager
 Deliver the agreed services within budget and to the standard required
Responsible for reporting the status of maintenance jobs raised and associated profitability
Handling of contractor and client invoices, including dealing with any queries
Any other relevant duties as requested by the company
Requirements:

Experience in facilities management desirable, customer service, scheduling or coordinating
Familiar with problem solving and resolving day to day facility issues
Microsoft Office skills; Word, Excel, PowerPoint (required)
Minimum of 5 GCSE’s A-C grade
Experience of an office environment
Strong administrative skills, including computer literacy
Ability to meet time sensitive deadlines
Professional telephone manner and personal presentation
Proven self-starter and completer finisher
If you feel you are the ideal candidate APPLY today!

Keywords: Facilities Manager, Maintenance Coordinator, Service Coordinator, Service Co-Ordinator, Property Maintenance, Planned Maintenance, Contractor, facilities Management, Relationship Building

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