Job Ref: 212916316

Date: 2020-12-17 10:12:20

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Job title: Service Controller

Location: High Wycombe

Salary: £28,000 – £30,000

This is an excellent opportunity for an experienced Service Controller to join our client in High Wycombe. You will be responsible for managing the service desk, taking calls from customers, and allocating engineers in order of priority.

We're looking for an experienced Service Controller who is used to working on a very busy service desk. You will need to be self-motivated and comfortable working with little guidance.

Responsibilities will include but will not be limited to:

To ensure the efficient handling of calls from customers to achieve a rapid response. Ensuring all Service contracts are adhered to
To implement the efficient allocation of maintenance and breakdown calls to engineers
Ensuring all SLA's are met
Maintain the Year Planner for visibility of engineering resource, planned maintenance, projects and holidays
To ensure all parties are fully kept up to date to generate customer satisfaction
Escalating any concerns/issues
Administer SRO's in a timely manner and accurately
To produce service reports when required, monthly and on an adhoc basis
Process and record engineers timesheets and create analysis reports
Liaise with the accounts team regarding raising invoices and maintaining contracts
Maintain and assist with work permits for secured sites
Provide necessary information regarding Engineers capabilities, insurance
Order and record all uniform, safety equipment and tools
To assist with Health and Safety procedures
Oversee travel arrangements when necessary, including accommodation, taxis, hire cars. Organise lunches for meetings on site. Maintain the M6 toll, Severn Bridge Tag etc.What we are looking for:

Experience in working within Service Controller role
Self motivated
Work effectively with Teams
Ability to work under pressure
Firm and Decisive
Ability to communicate effectively at all levels
Effective time management of self and direct reports
Computer literate
Work within budgets
Good record keepingHuntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK

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