Job Ref: 212888324

Date: 2020-12-10 12:52:21

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Payment Support Assistant / Administrator

Permanent

Full time

Milton Keynes

£21,500

Could you thrive in a job that is making a real difference to people’s lives in your region?

Our client is more than just a financially strong Housing Association, they are making an impact on the housing crisis, supporting sustainable communities and providing life-long homes for their customers. They provide additional, critical services to support the most vulnerable but also build shared ownership and outright sales for those who want to get on the property ladder.

About the role:

They are currently looking for a highly organised and customer focused individual to join their Customer Experience Department as a Payment Support Assistant. This role will provide flexible and effective administrative support to the income team.

Your main responsibilities will include:

* Receiving and making calls to a variety of customers, taking ownership of enquiries where necessary.

* Providing an efficient service for incoming and outgoing correspondence.

* Preparing and maintaining standard documents used by the team, keeping them up to date and accurate.

* Contributing to the delivery of an excellent customer service.

What they’re looking for:

* A team player.

* A clear and effective communicator who can deliver outstanding customer focussed services.

* The ability to process data quickly and accurately.

* Excellent organisation skills and the ability to organise and prioritise your own workload.

* The negotiation skills necessary to liaise effectively with tenants, staff and contractors.

* Previous involvement in the delivery of tenancy management services would be advantageous but is not essential.

What they offer:

* Annual leave up to 30 days

* Generous defined contribution pension scheme – employer contribution up to 10%

* Life assurance (2x salary)

* Generous sick pay

* Free car parking

* Numerous learning and development opportunities including qualifications

* Paid professional subscriptions (max 2 if both relevant to role)

* Flexible working within agile framework

* Medicash counselling (helpline and face to face)

* On-site wellbeing activities including Massages,

* Free annual flu jabs

* Plus lots more!

If you are like-minded in wanting to help shape the future of housing through the delivery of quality services to customers, great at your job and with a ‘can-do’ attitude, they want to hear from you.

You are just one click away from starting your journey …

Our client is committed to implementing our Equality, Diversity and Customer Care Policy and is proactive about safeguarding vulnerable adults and children.

NO AGENCIES

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