Job Ref: 212877546

Date: 2020-12-08 17:00:02

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Do you currently work as a Supervisor in a hotel, care home or residential establishment and assist in managing the housekeeping responsibilities?

Are you looking for a change on environment and/or looking to work days up to 3.00pm (either 32.5 or 35 hours per week)?

Our client, a unique privately owned organisation operating over a large site and incorporating both commercial and residential properties, is seeking a *** Housekeeping Supervisor *** join their team.

Supervising a hands-on housekeeping team of 12 Team Leaders and 4 staff members per team, this role is to provide support to the Housekeeping Manager by ensuring that the business is cleaned and maintained in line with business expectations. To deputise for the Housekeeping Manager in her absence and to undertake duties of the Housekeeping Manager.

Responsibilities include:

Key Responsibilities and Accountabilities:

Induct all new members of the cleaning team and provide in-house training
Notify management of occurring deficiencies or needs for repairs
The supervision of all Team Leaders focussing on their performance in terms of standards and performance
Review work schedules
Ordering cleaning materials and monitoring all cleaning activities
Follow all health and safety regulations
Motivate team members and assist in strategies to boost performance
Accomplishes staff job results by coaching counselling, disciplining, planning, monitoring and training
Conduct performance reviews/job chats

Key Tasks:

Ensure the environment is cleaned and maintained to the highest possible standards
Allocation of precise and clear instructions to be performed on a daily basis to all Team Leaders
Perform return to work interviews
Training in relating to colour coding and COSHH regulations
Perform probationary reviews
Responsible for answering routine enquiries on a daily basis relating to the work of the department
Personal interaction to ensure harmonious relationships between the Cleaning Team and other business members.
An active member in Team Leader meetings
Perform room checks to ensure rooms are kept to a good standard
Ensure stock levels are properly maintained

Resources:

Delegate to Team Leaders, providing constructive feedback
Address problems with work quality in an effective, timely manner
Adhere to health and safety guidelines ensuring all staff follow company policies and legal regulations
Provide support to staff as requested and in accordance with own training / skill parameters

Specialist Skills & Experience (Essential)

To work in compliance with Health& Safety to ensure hazards are identified
Ensure hygiene standards, cleaning procedures, practises and equipment are in line with best practise and legislation
Ability to lead a team by influencing and persuading
Excellent planning and organising

Desirable

Previous cleaning experience
COSHH
Multi-task
Experience of managing a team
Time management
Able to prioritise
Be fully aware of workplace diversity

Personal Skills (Essential)

Strong focus on Team and the wider organisation members
Committed to developing self and others
Flexible in approach to work to meet demands
Good Team worker
Ability to solve problems/offer solutions
Good interpersonal skills
Ability to communicate at all levels
Confidence in addressing conflicts and offering resolutions

Desirable

Supervisory skills
Customer service experience
Good knowledge of Health & Safety/fire awareness
Ability to liaise professionally and effectively between staff, cleaning team and the wider organisation members when necessary
To assist the Housekeeping Manager to manage staffing within budgeted and forecasted targets

Our client is looking to hear from candidates with experience of running a large housekeeping department (40 plus staff) as part of their role. Experience of BICS or IOSH desirable but not essential.

Working hours either 8am to 3pm – 5 days out of 7 or 7am to 3pm – 5 days out of 7

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